We guarantee your satisfaction. If you don't like your frames, return them for a full refund. If you don't like your lenses, contact customer service and we will ask you some questions. If we think we can re-make your lenses so they will work for you, we will do that for free, but we will only do that one time. If you just want to return your lenses that we have made custom for you, we provide a 50% refund.