[{"question":"I know my prescription; can I order eyeglasses online?","answer":"

If you know your prescription, it is easy, and fast to order eyeglasses online. You can also save hundreds of dollars compared to optical chains and eye doctor shops.

"},{"question":"Do I need a prescription to buy eyeglasses online?","answer":"

If you do not have a prescription, you can still order an eyeglasses frame from an online store like Eyeglasses.com and save hundreds of dollars on top quality brands. Then, take the frame to a local store for lens installation. Or send the frame back to us for lens installation.

"},{"question":"How do I know what size glasses to buy online? ","answer":"

The easy way to get the right size glasses, is to measure the size of your current eyeglasses. Or, you can read all the numbers printed on the inside of your frame, which includes your frame's size, in millimeters. Read the tiny lettering on the inside of your glasses. Sometimes the lettering has worn off, or it is too small for you to see even with a magnifying glass. You can use this as a guide, frames are measured in millimeters so you can wear different sizes. 2) Order 2 or 3 Pairs in different sizes to determine your perfect fit. 3) Try a few pairs locally and note the size on the inside of the frames. The easiest and fastest way to find the right size glasses for you is to use your current glasses as a benchmark. Once you know the size of your current glasses, you have a frame of reference for a new pair of glasses. Temple size is really not important except in very special cases.

"},{"question":"How do I upload my prescription?","answer":"

There are several ways you could do this. You can fill out the online form, send it by fax, upload an image to our website, email it to us, or even call our customer service department and read it to us. You can e-mail a photo from your device, upload a copy to your account, or you may fax it to us: 888-896-3866. If you are unable, you can read it to us by phone and we can enter it for you!

"},{"question":"How do I know which lenses are best for me?","answer":"

In our Lens Selector tool, we provide all the necessary information to help you choose the perfect lenses for your needs. However, if you are still confused, please call our customer service department, and our licensed opticians can discuss the best options for your needs.

"},{"question":"How long will it take to get my glasses?","answer":"

If you are ordering a frame with lenses, it takes on average 3-5 business days of processing before we ship. The processing time depends on the lenses and lens features you order. Single vision is faster, progressives are slower, and glass lenses can take up to four weeks.

"},{"question":"How can I order frames to try on at home?","answer":"

You can order up to three frames and send them back for a full refund within 30 days.

"},{"question":"Can I return my frames if they don't fit?","answer":"

All frames are designed to be adjusted to your face. If your frames don't fit, you could try visiting a local optical store to ask for an adjustment. We guarantee your satisfaction. If you still don't like your glasses, you can return them for a full refund.

"}]

Burberry

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Frequently Asked Questions

I know my prescription; can I order eyeglasses online?

Do I need a prescription to buy eyeglasses online?

How do I know what size glasses to buy online?

How do I upload my prescription?

How do I know which lenses are best for me?

How long will it take to get my glasses?

How can I order frames to try on at home?

Can I return my frames if they don't fit?